Claims Management

05 Sep Claims Management

Claims management is one of the issues that most concerns those who seek excellence in their services.

With all the power of technology, Banco de Machala is closer than ever to its customers, complying with the rules of control of the customer ombudsman imposed by the Superintendency of Banks.

Together we developed an integral solution that automates and improves the processes related to claims management, facilitating follow-up, providing a better image, reducing response times and paper consumption.

In today’s competitive business world, good customer service becomes a key factor for the success and growth of any organization and that is why we are dedicated to creating a comprehensive platform that provides a modern, intuitive and intelligent user experience.

Now it is not even necessary for customers to go to a bank branch in order to establish a claim and proceed efficiently with their requests, and this allows them to identify possible situations that can translate into a better experience for end users.

From design to deployment, we build side by side a technological solution capable of optimizing fundamental processes. We are passionate about being part of solutions that improve the schemes while complying with the highest quality standards of our customers.

If you wish to learn more about the ombudsman control regulations, please click on the following link to find the resolution published by the Superintendency of Banks on August 19, 2020.

For years we have been promoting technological solutions within the banking and finance industry and it has been part of our pride to have clients of great prestige and value such as Banco Machala, to see more projects in this industry click here.